FAQ

How do I register for a race?
You can register for ZOOMA races online by clicking on the “Register online” link on the race page for your event. Sorry, there is no race day registration for any ZOOMA race.
Can I pick up my packet on race morning?
No.  All packets must be picked up at a Packet Pickup location or you can purchase the VIP Mailed Packet option (just be sure to purchase this option before the deadline).  Race packet pick up will not be available on race morning.
What time should I arrive on race day?
Arrive for the race no later than 1 hour in advance of the race start time.  This will give you plenty of time to find the start line, use the bathroom one last time, and put all your things in a secure location. Find your place behind the start line about 15 minutes before the start.
Is gear check available on race day?
We offer gear check for all races (except Annapolis). When the start and finish lines are in separate locations, we transport gear check from the start to the finish line. (The police in Annapolis do not allow gear check for security reasons.)
How do timing and results work?
At packet pick up, all runners will receive a Chronotrack B-tag timing device that will already be attached to the back of your bib number.  Please do not remove this device, as it will allow for your exact finishing time to be calculated.  To ensure accurate timing, make sure that your bib number is visible on your outermost layer of clothing.  Do not crumple or fold your bib or timing device. Results will be available immediately following the race at the After-Party Expo and also online in real time.
How many aid stations will be on course?
Aid stations, including water, Nuun electrolyte drink and at least one portable toilet, will be located approximately every 1.5 miles on the race course.
When will results be posted online?
Results are posted in real time on our website.
What is the course time limit for the half marathon?
All runners and walkers are welcome to participate in Zooma races.  Course time limit is 3.5 hours.
Does Zooma allow inline skates, strollers or dogs on course?
No. The safety of our runners is incredibly important to us and for that reason we do not allow inline skates, strollers or dogs on course.
Who do I ask if my question is not answered here?
Please contact us through our Facebook page or by email and we will respond as soon as possible, most of the time within one business day.
I missed the mailed packet cut off date. Can I please have my packet mailed to me?
We begin creating mailed packets directly after the cut-off date and are unable to accept late requests for mailed packets.  We suggest trying to recruit a friend pick up your packet for you if you are unable to make it to any Packet Pickup location.
What if I can’t make it to Packet Pick Up?
You can add on the VIP Mailed Packet option during registration to have your packet mailed to you for an additional $25.  Check the race page for your event to find the cut-off date for mailed packets.  If you have already registered, you can add on the mailed packet by following these steps:
  1. Login to My Events at http://myevents.active.com
  2. Find your registration and click "Purchase additional merchandise"
  3. Select VIP Mailed Packet and click continue, then follow the steps to complete the purchase
You can also have a friend pick up your packet for you.  Please check final race instructions for more information on what documentation needs to be provided to do this.
Which Packet Pick Up should I attend?
Check out the Packet Pickup schedule (available on the race page), and choose a time and location that is convenient for you.  All packets will be at all locations, so it does not matter which location you choose to pick up your packet.
I cannot participate in the race for which I am registered because I am sick/pregnant/out of the country, etc. Can I get a deferral or refund?
ZOOMA registration fees are nonrefundable. We have to plan well in advance for certain accommodations for race participants, and therefore cannot offer refunds. We do not presently offer deferrals for future ZOOMA races.
How can I transfer my registration to a friend?
For the Annapolis race only: You can update that information in your events.com account with the following steps: 1. Log in to events.com. If you don't have an account, select "Sign Up" and use the same email as listed on your registration 2. Wait for your event tabs to load and find the event registration you need 3. Click "Manage Event" 4. Click "Manage Registration" then "Edit Information" 5. Please scroll down to "Attendee Items". If there are multiple items you may need to click 'See More'. Select a new response and press "Save" at the bottom of the screen. This updates your registration in real time. *If there is a price associated with the change, the credit card fields will appear and you will need to enter in your payment info and click 'Submit Order'. You will receive an email reflecting your change.  
What happens if the weather is bad on race day?
Races will be held rain or shine, unless race officials determine conditions are unsafe.  Visit the ZOOMA website and Facebook page for announcements in case of potentially unsafe race conditions.
My discount code isn’t working. What gives?
Here are a few troubleshooting ideas: 1. Check the expiration date of your code (is the code still valid?); 2. Make sure you are entering no “spaces” in the coupon field and that you are entering the code exactly as it appears on the promotion you received; 3. Make sure you are entering the code for the race that you are trying to register for.  If these ideas fail, please contact us. Please note that only one code can be used for each registration.
Can I use multiple discount codes?
No.
My discount code did not apply when I registered. Can you apply the discount to my credit card?
No.  Please make sure that your coupon is applied to your total BEFORE you check out as we are unable to issue refunds for discounts.
I registered without a discount code, but now I have one. Can you apply the code now?
No.  Sorry about that. Sometimes you are lucky and catch a sale, and sometimes not!  Sign up for the ZOOMA mailing list to ensure you receive promotional emails in the future.
I registered for the race but did not make it to Packet Pick Up. Can you mail me my swag?
If race swag is available after race weekend, we would be happy to send one to you. Please email us at info@zoomarun.com for instructions. We recommend that you make every effort to attend Packet Pickup, even if you are not running in the race, if you want your race t-shirt, as we cannot guarantee the availability of goodie bags and t-shirts after the close of Packet Pickup.
I need to change my race distance. How do I do that?
Check the registration confirmation email you received from Active.com.  On the right hand side you'll find a link to "Change Category".  Follow that link to change your race distance. Please note that you will not be refunded the difference in cost for downgrading and you will need to pay the difference in cost when upgrading.
Where can I find past race results?
All our past race results are archived on athlinks.com. Just search for your race, select the year, and you should be able to locate your results.